Frequently Asked Questions

If your question is not answered below, click here to get in touch and one of GetUp's committed volunteers we will help you out soon.

About GetUp!

  • What is GetUp?
    GetUp is an independent campaigning community made up of over one million everyday people working together to build a fair, flourishing, and just Australia. We're boldly progressive and people-powered to our core and we have a decade-long history of taking on powerful interests, and winning.

    From making sure hundreds of thousands more people are able to vote in elections, to successfully stopping major projects threatening the Great Barrier Reef, or securing billions of dollars in new funding for mental health. Whatever we do, we do it with as many people as possible, using our hands, our hearts, our voices to fight for the issues that matter most.

    You can learn more about GetUp here.
  • Is GetUp affiliated with any political parties?
    No. GetUp's work is driven by 1 million members across Australia. Together, we pressure, persuade and work with anyone in and outside government who can deliver real change on the issues that drive us, without ever giving or receiving money, or direction, from any political party, politician or candidate. GetUp's political independence allows GetUp to work with and critique all political parties without fear or favour.

    For more information you can check out GetUp’s statement of independence here.

GetUp Campaigns

Getting Involved

Subscription Troubleshooting

Donations

  • I’d like to know more about the donations that fund GetUp
    For more information about donations,including a live tracker of donations to GetUp and GetUp’s financial records, head to our donations page.
  • How can I change or cancel my regular donation?
    Login to MyGetUp and go to the donations dashboard, where you can change the amount and frequency of your donations.

    If you'd like to cancel your donation, please call us on (02) 8188 2888 or email us on [email protected]

    If you meant to give a one off donation, but accidentally set up a recurring donation, please email us at [email protected] and we will cancel the recurring donation and arrange a reimbursement.
  • Are there other ways to donate instead of using a credit card on the website?
    Yes, you can donate to Getup:
    • Via phone: Please call (02) 8188 2888
    • Via mail: Simply fill out our donation form here. Please make your cheque or money orders out to 'GetUp Ltd' and post to:
      GetUp Ltd
      Reply Paid A105
      Sydney South
      NSW 1235
    • Via PayPal: Our account name is [email protected]
  • How can I change or cancel my regular donation?
    Login to MyGetUp and go to the donations dashboard, where you can change the amount and frequency of your donations.

    If you'd like to cancel your donation, please call us on (02) 8188 2888 or email us on [email protected]

    If you meant to give a one off donation, but accidentally set up a recurring donation, please email us at [email protected] and we will cancel the recurring donation and arrange a reimbursement.
  • Are you a non-profit organisation?
    Yes, GetUp is registered as a not-for-profit company limited by guarantee. Our ABN number is 99114027986.
  • Are donations to GetUp tax-deductible?
    Donations to GetUp are not tax-deductible. This is an important measure to ensure that GetUp's campaign and advocacy work remains independent from government.
  • What is your donations policy?
    GetUp is a not-for-profit organisation and does not receive any money from any political parties or the Government. Instead, we're supported by thousands of individuals who may not have a lot of time or money, but who care about the issues and want to have a say.

    The vast majority of donors to GetUp give under $100, but some individuals and organisations give larger amounts.

    For our full donations policy, see getup.org.au/donationspolicy
  • Is the donation page secure?
    Our online donation system is safe and entirely secure with the highest level of encryption possible.

    When donating to GetUp, all information you enter on the form is encrypted with a 256 bit encryption process authenticated by Geotrust, a trust verification service. Some older versions of browsers might occasionally display an error message indicating that aspects of the page are not secure. Please be assured that these are NOT related to the donation form itself, but tend to be videos or images related to the campaign. We are working to minimise the error messages, but if you do have any concerns please send us an email. Alternatively, you can also make a donation by cheque, PayPal or over the phone - email [email protected] for more information.
  • Why is my donation not being processed? It says it has been declined.
    That's frustating! There are a range of reasons why this may be the case.

    Double check you have entered your details correctly into the donations form. If you have selected "Other amount", check that you have entered an amount.

    If you continue to have problems, please email us at [email protected] or call us on (02) 8188 2888 and we'll help solve the problem.
  • How can I include GetUp in my Will?
    To find out more about leaving a Bequest to GetUp, please click here.
  • Why do you ask me for extra donations when I’m already a regular donor?
    GetUp really appreciates the ongoing support we receive from regular donors and GetUp never expects donors to give beyond their means. The reason you receive these requests is because, at the moment we don’t have a method to selectively unsubscribe members from particular donation emails, nor do we have a way of identifying the existing donors when they sign our petitions (so everyone gets the same donation request from time to time).

    Beyond donating, there are many other ways to get involved – signing petitions, writing to MPs, posting on social media and sharing information with friends and family. These are just as important and powerful ways to drive change.
  • I want to receive GetUp emails, but can you stop requesting donations from me?
    Unfortunately at the moment GetUp doesn't have a method to selectively unsubscribe members from particular donation emails. Because of this, everyone receives the same donation requests.

    Beyond donating, there are many other ways to get involved – signing petitions, writing to MPs, posting on social media and sharing information with friends and family. These are just as important and powerful ways to drive change.

Technical Issues

Privacy Questions