About GetUp!

• What is GetUp?
  GetUp is an independent campaigning community made up of over one million everyday people working together to build a fair, flourishing, and just Australia. We're boldly progressive and people-powered to our core and we have a decade-long history of taking on powerful interests, and winning.
  
  From making sure hundreds of thousands more people are able to vote in elections, to successfully stopping major projects threatening the Great Barrier Reef, or securing billions of dollars in new funding for mental health. Whatever we do, we do it with as many people as possible, using our hands, our hearts, our voices to fight for the issues that matter most.
  
  You can learn more about GetUp here.
• Is GetUp affiliated with any political parties?
  No. GetUp's work is driven by 1 million members across Australia. Together, we pressure, persuade and work with anyone in and outside government who can deliver real change on the issues that drive us, without ever giving or receiving money, or direction, from any political party, politician or candidate. GetUp's political independence allows GetUp to work with and critique all political parties without fear or favour.
  
  For more information you can check out GetUp’s statement of independence here.

GetUp Campaigns

• What does GetUp campaign on?
  GetUp works on a whole lot of campaigns in the areas of Environmental Justice, Economic Fairness, Human Rights and Democratic Integrity.
  
  Check out our campaigns page to learn more about what GetUp is campaigning on at the moment.
• I know about an important issue that you aren’t working on. How can I get a campaign up and running?
  While GetUp may not have capacity to lead every worthwhile campaign, you can kickstart your own campaign by heading to CommunityRun here.
• Does GetUp campaign on international issues?
  GetUp does a lot of work that has impact beyond Australia’s borders, like advocating climate action and justice for refugees. But our focus is mostly on Australia and we’ve got our hands pretty full here.
  
  There are lots of other great organisations like GetUp all over the world. In fact, GetUp works with a growing network of progressive organisations in The Open Network – check them out here.
• If you campaign on issues, why do you get involved in elections?
  Elections give GetUp members a powerful opportunity to drive progressive change on the issues they care about. Elected representatives have a huge impact on what is possible in Australian politics. So elections are a really important opportunity to drive new change and fight for what we believe in. But GetUp doesn’t support or endorse candidates during elections – we campaign on the issues that matter to GetUp members and make these part of the conversation.
  
  For more information you can check out GetUp’s statement of independence here.

Getting Involved

• How can I become a GetUp member?
  All you need to do is sign up today using the sign up form on our homepage.
  
  Or you could even join your local GetUp Action Group – click here to learn more.
• How do I volunteer?
  One of the best ways to get involved as a volunteer is to connect with your GetUp local action group. Click here to find out more and connect with your closest group.
  
  GetUp is often looking for volunteers to help us with our tactics, like phone banking, door knocking, or talking to voters on election days. Check out volunteering opportunities here.
  
  GetUp has a team of volunteers who help out in GetUps Sydney headquarters. If you’re Sydney based, confident with technology and would like to help in our office, head to this page to get in contact with some details about why you’d like to join the team.
• Can I work at GetUp?
  Check out our Work at GetUp! page for current opportunities.
  
  GetUp campaigns are facilitated by a core Strategy Team who provide expert strategy and research, communications, fundraising, creative and digital skills and administrative support.
• Can I offer my professional services to GetUp?
  If you can help out with one of our campaigns, we'd love to hear from you. Send us an email at [email protected] - make sure you include a CV with your contact details, location, past experience and an outline of what you could offer (including cost of services).

Subscription Troubleshooting

• How can I change my personal details?
  If you'd like to change any of your personal details, click here to sign in and access your GetUp dashboard page where you'll be able to change your subscription details.
• How do I reset my password?
  To reset your password head to the sign in page (you'll need to log out if you're already signed in) and select the link that says 'Forgot your password?'.
• How do I unsubscribe from GetUp emails?
  Head to this page to unsubscribe.
  
  Please note that after you’ve unsubscribed, if you sign GetUp or CommunityRun Petitions, or take action with GetUp in another way, you will be resubscribed to the GetUp mailing list.
• I already unsubscribed but have continued to receive GetUp emails – what’s going on?
  When you sign one of GetUp’s petitions or take an action with us, you’ll be automatically subscribed to our emails. If you unsubscribe and then sign another GetUp or CommunityRun petition, you will be resubscribed. Head to this page to unsubscribe.
• I'm a member but I haven't received updates from GetUp recently – what’s going on?
  If you’re missing out on GetUp updates, you should first check your email spam folder. If you’re still having difficulty, let us know by getting in touch on this page and we’ll see what we can do.
• Can I unsubscribe from a specific campaign?
  Unfortunately, at the moment we don’t have a method to selectively unsubscribe members from particular email campaigns.
  
  From time to time, GetUp may email you on issues that aren't your cup of tea, but we hope you'll stick with us to hear about and take action on other campaigns that you care about. If you'd like to unsubscribe from all GetUp emails you can do it here.
• Why do you only ask for my email and not ask for my name when I sign a petition?
  We’ll only ask for your name the first time you sign a GetUp petition. After that, we don’t need to continue to ask you to fill in your name. We will add it for you when the petition is sent.
• How did you get my email address?
  GetUp only adds email addresses if a person signs up to receive updates. We are committed to protecting your privacy. You may have signed up on our homepage or by participating in a GetUp petition or action, which automatically signs you up to receive GetUp updates.
  
  If you do not remember subscribing, it is possible that someone else subscribed you using your email address. At the bottom of every email we send, there is a link to unsubscribe. If you feel you have been added in error, or would like to stop receiving GetUp updates, you can click here to unsubscribe.

Donations

• I’d like to know more about the donations that fund GetUp
  For more information about donations,including a live tracker of donations to GetUp and GetUp’s financial records, head to our donations page.
  
• How can I change or cancel my regular donation?
  Login to MyGetUp and go to the donations dashboard, where you can change the amount and frequency of your donations.
  
  If you'd like to cancel your donation, please call us on (02) 8188 2888 or email us on [email protected]
  
  If you meant to give a one off donation, but accidentally set up a recurring donation, please email us at [email protected] and we will cancel the recurring donation and arrange a reimbursement.
• Are there other ways to donate instead of using a credit card on the website?
  Yes, you can donate to Getup:
  

  • Via phone: Please call (02) 8188 2888
  • Via mail: Simply fill out our donation form here. Please make your cheque or money orders out to 'GetUp Ltd' and post to:
    GetUp Ltd
    Reply Paid A105
    Sydney South
    NSW 1235
  • Via PayPal: Our account name is [email protected]
• How can I change or cancel my regular donation?
  Login to MyGetUp and go to the donations dashboard, where you can change the amount and frequency of your donations.
  
  If you'd like to cancel your donation, please call us on (02) 8188 2888 or email us on [email protected]
  
  If you meant to give a one off donation, but accidentally set up a recurring donation, please email us at [email protected] and we will cancel the recurring donation and arrange a reimbursement.
• Are you a non-profit organisation?
  Yes, GetUp is registered as a not-for-profit company limited by guarantee. Our ABN number is 99114027986.
• Are donations to GetUp tax-deductible?
  Donations to GetUp are not tax-deductible. This is an important measure to ensure that GetUp's campaign and advocacy work remains independent from government.
• What is your donations policy?
  GetUp is a not-for-profit organisation and does not receive any money from any political parties or the Government. Instead, we're supported by thousands of individuals who may not have a lot of time or money, but who care about the issues and want to have a say.
  
  The vast majority of donors to GetUp give under $100, but some individuals and organisations give larger amounts.
  
  For our full donations policy, see getup.org.au/donationspolicy
• Is the donation page secure?
  Our online donation system is safe and entirely secure with the highest level of encryption possible.
  
  When donating to GetUp, all information you enter on the form is encrypted with a 256 bit encryption process authenticated by Geotrust, a trust verification service. Some older versions of browsers might occasionally display an error message indicating that aspects of the page are not secure. Please be assured that these are NOT related to the donation form itself, but tend to be videos or images related to the campaign. We are working to minimise the error messages, but if you do have any concerns please send us an email. Alternatively, you can also make a donation by cheque, PayPal or over the phone - email [email protected] for more information.
• Why is my donation not being processed? It says it has been declined.
  That's frustating! There are a range of reasons why this may be the case.
  
  Double check you have entered your details correctly into the donations form. If you have selected "Other amount", check that you have entered an amount.
  
  If you continue to have problems, please email us at [email protected] or call us on (02) 8188 2888 and we'll help solve the problem.
• How can I include GetUp in my Will?
  To find out more about leaving a Bequest to GetUp, please click here.
• Why do you ask me for extra donations when I’m already a regular donor?
  GetUp really appreciates the ongoing support we receive from regular donors and GetUp never expects donors to give beyond their means. The reason you receive these requests is because, at the moment we don’t have a method to selectively unsubscribe members from particular donation emails, nor do we have a way of identifying the existing donors when they sign our petitions (so everyone gets the same donation request from time to time).
  
  Beyond donating, there are many other ways to get involved – signing petitions, writing to MPs, posting on social media and sharing information with friends and family. These are just as important and powerful ways to drive change.
• I want to receive GetUp emails, but can you stop requesting donations from me?
  Unfortunately at the moment GetUp doesn't have a method to selectively unsubscribe members from particular donation emails. Because of this, everyone receives the same donation requests.
  
  Beyond donating, there are many other ways to get involved – signing petitions, writing to MPs, posting on social media and sharing information with friends and family. These are just as important and powerful ways to drive change.

Technical Issues

• I'm having problems navigating the GetUp website
  Sorry about that! If you find a broken link or have feedback about the navigation of our website, we'd appreciate if you could get in touch to let us know.
• When I put my postcode in to your website to send an email to my MP, the electorate that pops up is incorrect. What’s going on?
  Some postcodes fall across two or more electorates. Since GetUp often do not have the full address of members, our system will use the electorate that most of the given postcode falls into. If our system is getting it wrong, you can use another postcode that connects to your electorate.
• Why are the videos in your emails not playing?
  Some inboxes do not support video play when viewing email. You can right click on the video and copy and paste the url address into a new browser window.

Privacy Questions

• Where can I find out about privacy and how GetUp collects information and protects data?
  For anything privacy related, you can check out our Privacy Policy, which has the answers to a big range of questions. If you can't find the answer you're after in our Privacy Policy, you can contact our privacy team here.