Frequently Asked Questions

If your question is not answered below, please drop us a line at [email protected] - we will help you out as promptly as possible.

Members

  • What does it mean to be a GetUp member?
    GetUp members are individuals who use GetUp to amplify their impact - whether that be by attending a rally, chipping in to fund policy research or television commercials, or door knocking and having persuasive conversations with fellow Australians.

    Core Members are sustaining members who make regular, scheduled donations.

    Our members are the driving force of our movement towards a fair, flourishing and just Australia and there is no fee to become a GetUp member.

    Does being a GetUp member mean I endorse all of GetUp's campaigns?

    No. Unlike a political party, being a member of the GetUp community does not mean you have to support every issue that we campaign on.

    Our members 'opt-in' and support issues they care about and are motivated to act on. For each campaign we run, GetUp will send out a message alerting members to the issue at hand and an opportunity to take action. As a member, you'll be provided with ways to get involved with issues that you're passionate about. Our role is to facilitate action, but we don't dictate it - you can elect not to take part in campaigns you do not personally support.
  • How can I become a member?
    All you need to do is sign up today using the sign up form on our homepage.
  • How do I update my email address or stop receiving emails to multiple addresses?
    If you'd like to change your email address or only receive emails to one address, shoot us an email at [email protected] with the with the subject line 'merge' and include your new email address along with the email address(es) you don't want to use any more. We will make sure all your membership details are in the one place.

    If you do not want us to merge your accounts, please simply unsubscribe here and then sign up with your new email address by filling out the sign up form on the homepage.
  • I'm a member but I haven't received updates from GetUp recently
    Sorry about that! Shoot us an email at [email protected] with 'sendgrid' in the subject line - we'll fix it up as quickly as possible!
  • How did you get my email address?
    GetUp only adds email addresses if a person signs up to receive updates. We are committed to protecting your privacy. You may have signed up on our homepage> or by participating in a GetUp petition or action, which automatically signs you up to receive GetUp updates.

    If you do not remember subscribing, it is possible that someone else subscribed you using your email address. At the bottom of every email we send, there is a link to unsubscribe. If you feel you have been added in error, or would like to stop receiving GetUp updates, you can click here to unsubscribe.
  • How do I unsubscribe from GetUp emails?
    Simply click here to unsubscribe.

    We're very sorry to see you go. We'd really appreciate two minutes of your time to tell us your reasons for unsubscribing to help us to continually improve our communications and better understand our membership.

    Please email [email protected] with your feedback, or fill out the member exit survey on the unsubscribe page.

    If you experience difficulties unsubscribing, drop us a line at [email protected] with your contact information and we will be sure to fix that up for you.

Donations

  • Are there other ways to donate instead of using a credit card on the website?
    Yes, you can donate to Getup:
    • Via phone: Please call (02) 8188 2888
    • Via mail: Simply fill out our donation form here. Please make your cheque or money orders out to 'GetUp Ltd' and post to:
      GetUp Ltd
      Reply Paid A105
      Sydney South
      NSW 1235
    • Via PayPal: Our account name is [email protected]
  • How can I change or cancel my regular donation?
    Login to MyGetUp and go to the donations dashboard, where you can change the amount and frequency of your donations.

    If you'd like to cancel your donation, please call us on (02) 8188 2888 or email us on [email protected]

    If you meant to give a one off donation, but accidentally set up a recurring donation, please email us at [email protected] and we will cancel the recurring donation and arrange a reimbursement.
  • Are you a non-profit organisation?
    Yes, GetUp is registered as a not-for-profit company limited by guarantee. Our ABN number is 99114027986.
  • Are donations to GetUp tax-deductible?
    Donations to GetUp are not tax-deductible. This is an important measure to ensure that GetUp's campaign and advocacy work remains independent from government.
  • What is your donations policy?
    GetUp is a not-for-profit organisation and does not receive any money from any political parties or the Government. Instead, we're supported by thousands of individuals who may not have a lot of time or money, but who care about the issues and want to have a say.

    The vast majority of donors to GetUp give under $100, but some individuals and organisations have larger amounts.

    Like all advocacy organisations, GetUp is required by law to disclose to the Australian Electoral Commission the identity of any donors who give over $11,200 in a financial year.

    We know that being transparent about the donations we receive is important to members - check out our donations disclosure page here.
  • Is the donation page secure?
    Our online donation system is safe and entirely secure with the highest level of encryption possible.

    When donating to GetUp, all information you enter on the form is encrypted with a 256 bit encryption process authenticated by Geotrust, a trust verification service. Some older versions of browsers might occasionally display an error message indicating that aspects of the page are not secure. Please be assured that these are NOT related to the donation form itself, but tend to be videos or images related to the campaign. We are working to minimise the error messages, but if you do have any concerns please send us an email. Alternatively, you can also make a donation by cheque, PayPal or over the phone - email [email protected] for more information.
  • Why is my donation not being processed? It says it has been declined.
    That's frustating! There are a range of reasons why this may be the case.

    Double check you have entered your details correctly into the donations form. If you have selected "Other amount", check that you have entered an amount.

    If you continue to have problems, please email us at [email protected] or call us on (02) 8188 2888 and we'll help solve the problem.
  • How can I include GetUp in my Will?
    To find out more about leaving a Bequest to GetUp, please click here.

Technical Issues

  • I'm having problems navigating the GetUp website
    Sorry about that! If you find a broken link or have feedback about the navigation of our website, we'd appreciate if you could send us an email at [email protected].
  • How can I change or cancel my regular donation?
    Some members using old versions of Safari or Firefox may experience problems when signing our petitions. We are currently working to rectify the problem.

    In the meantime, this problem can be averted by using a different or updated browser (such as Chrome or updated Firefox). If you still can't figure it out, we're always happy to help at [email protected]

    Are you from the NT? Northern Territory postcodes have a temperamental relationship with our website - but the best way to get around it is by entering your postcode without a 'zero' at the start. Just the three final digits should do the trick!

Getting Involved

  • Can I Work At GetUp?
    Check out our Work at GetUp! page for current opportunities.

    GetUp campaigns are facilitated by a core Strategy Team who provide expert strategy and research, communications, fundraising, creative and digital skills and administrative support.
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  • Can I offer my professional services to GetUp?
    If you can help out with one of our campaigns, we'd love to hear from you. Send us an email at [email protected] - make sure you include a CV with your contact details, location, past experience and an outline of what you could offer (including cost of services).
  • How do I volunteer?
    If you're interested in volunteering at one of our events, please send us a short email at [email protected] explaining how you think you could help and attach a brief resume - we'll keep your details on file for when an opportunity arises.